We were researching e-bikes and there is so much to consider. One call with Kelly and it was clear that the Envo bikes were the right ones for us. Kassie came to our residence with a demo bike so we could test ride it and get a good understanding of the frame size that would be best for us. She helped us place the order and the fully assembled bikes were delivered to our home by Kelly and Kassie. They explained all the features and offered to help us with any questions we may have going forward. A delightful experience - if only all our other purchases could have such an amazing experience. Thanks so much Kelly and Kassie !